Employment

Mechatronic Solutions is an automation product and solution provider. We employ sales engineers, application engineers, technical support, customer service, and skilled mechanical and electrical assembly technicians. Contact Mechatronic Solutions at 763-447-3407 with questions or apply through the link below.

We’re currently hiring for the following positions:

Job Title: Customer Service Representative
Location: Maple Grove, MN
Job Type: Full-time
Work Location: In person
Shift: 8 hour shift, Day shift

Mechatronic Solutions is a trusted distributor of high-quality automation technology products, solutions, and services in the Upper Midwest. Our success is driven by:
✔ Strong partnerships with customers, suppliers, and coworkers
✔ A hardworking, positive, and enthusiastic company culture
✔ A commitment to continuous improvement to provide higher value

Job Overview:
We are seeking a Customer Service Representative to provide timely and accurate support to both internal and external customers. The ideal candidate has a strong background in B2B customer service, is detail-oriented, and is willing to go the extra mile to ensure customer satisfaction.

Key Responsibilities:

Customer Support & Order Processing:
Act as the primary point of contact for customer inquiries via phone and email
Process customer orders, ensuring accuracy and timely fulfillment
Provide order status updates and resolve customer concerns efficiently

Sales & Vendor Coordination:
Assist internal and external sales teams with order entry, quote generation, and customer requests
Place, maintain, and track purchase orders for drop-ship components
Monitor and expedite purchase orders, keeping the team informed

Business Operations Support:
Use ERP to perform essential business transactions
Work closely with the Accounting & Office Administrator Manager and General Manager to provide regular updates
Offer general office support and assist with special projects as assigned

What We’re Looking For:
✔ Customer Service Experience: Minimum 2 years in a customer service or related role (B2B preferred)
✔ Detail-Oriented & Organized: Strong prioritization and multitasking abilities
✔ Communication Skills: Excellent written and verbal communication with a customer-first mindset
✔ Tech-Savvy: Proficiency in Microsoft Office and experience with Microsoft Dynamics Business Central or P21 a plus
✔ Reliability & Flexibility: Ability to work full-time (M-F, 8 AM – 5 PM) and adapt to evolving business needs

Why Join Us?
Positive Work Culture: Collaborative team environment with a focus on growth
Impactful Role: Directly contribute to customer satisfaction and business success
Professional Development: Opportunities for learning and career advancement

Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Pay: $55,000.00 – $75,000.00 per year

Ready to be part of a dynamic and customer-focused team? Apply today!

Apply Now on Indeed